Assisted Video KYC
for banks, NBFCs,
and insurance.
Agent-Assisted Video KYC solution designed to onboard faster with live face match, liveness check, and deepfake detection in the background.
Some Video KYC needs a human. Not a bot.
Assisted Video KYC is an agent-led customer verification process where a trained officer from your bank or NBFC conducts a live video call with the customer. During the session, the platform performs face matching, liveness checks, and deepfake detection while recording the entire interaction for audit purposes.
The solution is designed to support RBI's Video-based Customer Identification Process (V-CIP) requirements and is commonly used for high-value loans, wealth management onboarding, life insurance, and other customer journeys that require stronger verification and compliance oversight
A 2-minute Video KYC call, step by step.
From the moment your customer taps the link to the moment the audit trail is sealed. Seven steps. Every one designed for the RBI V-CIP rule book.
Customers click/tap on the link
The customer receives a Video KYC link via SMS, WhatsApp, or email and joins the session directly from their browser.
Location Verification
The platform captures the customer's geo-location and confirms they are present in India as required by RBI V-CIP guidelines.
Agent Connects
A trained agent joins the call and verifies the customer's identity through a live video interaction.
Automated Verification Checks
Face match, liveness detection, and deepfake detection run in real time during the video call.
Document Verification
The customer presents PAN, Aadhaar, or other accepted documents for verification during the session.
Review and Approval
The complete session, verification results, and customer details are reviewed for approval or rejection.
Audit Trail Generation
The session recording and verification data are securely stored with a complete audit trail for compliance and future reference.
Three Dashboards. One Platform.
Built for agents, auditors, and administrators to manage the complete Video KYC process from a single platform.
Everything the agent needs to complete a Video KYC session on one screen.
Live video call, document capture, face match score, liveness status, deepfake flag, and the V-CIP script - all in one single view. Agents can focus on the customer instead of switching between multiple tools.
- Single-screen call - Single-screen workspace for video calls and verification
- Live signals - Real-time face match, liveness, and deepfake detection
- Custom V-CIP script - Guided V-CIP questionnaire with custom scripts
- Document OCR over the call - Live document capture and OCR
Priya S. CUSTOMER
Rohan M. AGENT
Review and approve the Video KYC session with complete visibility.
Auditors can access recordings, verification results, documents, and customer responses from a single screen. Sessions can be approved, rejected, or escalated with a complete audit trail.
One page view of recordings, documents, and verification results.
- Searchable call - transcripts and customer responses
- Decision - Approve, reject, or escalate the session with comments
- Review - sessions live or after completion
- Complete audit - ready records of compliance
Admin Dashboard - change the workflow yourself.
Configure workflows and manage operations without development effort. Admin can customize verification requirements, manage users, configure questionnaires, and monitor performance from a central dashboard.
- Workflow setup - toggle requirements per customer segment, no code change
- Q&A script builder - versioned, multilingual, audit-trailed
- Agent and group control - add, remove, route by language and shift
- MIS reports and webhooks - CSV, PDF, or push to your data warehouse
Live deepfake detection on every Video KYC call.
AI-generated faces, face swaps, recorded video replays, and presentation attacks can increase fraud risk during customer onboarding. It automatically runs deepfake detection in real time during every Assisted Video KYC call, helping teams identify suspicious activity before the session is completed.
Audit Video KYC sessions in real time.
Auditors can review recordings, documents, customer responses, and verification signals while the call is still active. Issues can be identified and resolved immediately, reducing approval turnaround time.
- Real-time session review
- Access verification data during the call
- Faster approvals and escalations
- Complete audit visibility
Built for regulated industries that require customer verification through a live video interaction.
Banks & NBFCs
Verify customers for loans, credit cards, deposits, and other financial products while meeting RBI V-CIP regulations.
Insurance
Complete customer onboarding and policy verification through Assited Video KYC in line with IRDAI guidelines for life, health, and general insurance.
Capital Markets & Broking
Enable Video KYC for Demat and trading account opening, Re-KYC, and other onboarding processes that require customer consent and verification under SEBI guidelines.
Everything you need to run RBI-compliant Assisted Video KYC.
All in the platform today. No roadmap items, no "coming soon."
Assisted Video KYC - common questions.
The questions banks, NBFCs, and insurance teams ask before signing.
Assisted Video KYC is a customer verification process where a trained agent conducts a live video call to verify a customer's identity remotely. During the session, the agent reviews documents, verifies customer details, and completes identity checks. Assisted Video KYC helps banks, NBFCs, insurers, and other regulated businesses onboard customers digitally while maintaining compliance and audit records.
Yes. Assisted Video KYC is designed to support RBI's Video-based Customer Identification Process (V-CIP) requirements. The process includes live video interaction, identity verification, session recording, audit trails, and security checks that help financial institutions conduct compliant digital customer onboarding while maintaining the records required for audits and regulatory reviews.
Deepfake detection analyzes video streams in real time to identify manipulated faces, video replay attacks, screen injections, and mask-based spoofing attempts. During Assisted Video KYC, the system continuously evaluates video authenticity and flags suspicious activity. This helps financial institutions reduce identity fraud and strengthen customer verification without adding friction to the onboarding process.
If a Video KYC call disconnects because of network issues, the customer can typically resume the session from the same point instead of restarting the entire process. Previously completed verification steps are preserved, reducing customer frustration and onboarding drop-offs. This ensures a smoother verification experience, especially in areas with unstable internet connectivity.
Assisted Video KYC is widely used by banks, NBFCs, insurance companies, stock brokers, fintech platforms, and lenders. It is particularly useful for regulated customer onboarding journeys that require live agent verification, stronger compliance controls, and complete audit records. Many organizations use Assisted Video KYC for account opening, lending, insurance onboarding, and investment-related verification.
Most banks and NBFCs can integrate and go live with Assisted Video KYC in less than a week using our APIs, SDKs, webhooks, and sandbox environment. The exact timeline depends on business requirements and existing systems, but many banks, NBFCs, and fintech companies can go live within a week. Implementation support helps accelerate deployment and ensures a smooth onboarding experience.
See Assisted Video KYC live. 20 minutes. Your numbers.
See how our Video KYC platform helps meet RBI V-CIP requirements with a live product demonstration.
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