02 Face Recognition Service

Face Recognition for banks,
NBFCs, and
insurance.

Verify customer identity in real time with AI-powered face matching, liveness detection, and fraud prevention. Designed for secure onboarding, compliance, and high-volume verification workflows.

3 sec
average verification
10M+
face checks processed
99.9%
matching accuracy
1 lakh+
verifications monthly
face_recognition_img.jpg
What is Face Recognition in Video KYC?

Some identity checks need a real face. Not a manual review.

Face Recognition solution helps businesses confirm whether the person is genuine and physically present during verification or not. It reduces impersonation fraud, duplicate identities, and fake account creation without slowing down customer onboarding. Built for regulated industries, the system combines facial matching, liveness detection, and spoof prevention into a single workflow that works across devices and network conditions.

face-recoginition-05-1.webp
How Face Recognition KYC works

A 2-minute Video KYC call, step by step.

Complete customer verification in seven simple steps with an RBI V-CIP compliant workflow.

01 00:20
Customer

Customer starts verification

The customer opens the verification session through mobile or desktop and grants camera access securely.

02 00:50
Agent

Face image is captured

The system captures live facial frames using AI-assisted positioning and lighting guidance for better image quality.

03 oo:50
Customer

Liveness detection runs instantly

Advanced liveness checks detect spoof attempts such as printed photos, masks, screen replays, or manipulated media.

04 01:10
Platform

Face match is completed

The captured face is matched against the ID document photo or previously stored reference image in seconds.

05 00:50
Platform

Fraud indicators are checked

AI models evaluate suspicious behavior patterns, multiple face usage, and tampering attempts during the session.

06 00:55
Agent

Final verification result is generated

The platform provides a clear pass, review, or reject outcome with detailed audit logs and verification evidence.

Three dashboards in Single Platform

Built for compliance teams, auditors, and admins.

Face Recognition provides complete visibility into every verification session. Teams can review captured images, matching scores, fraud flags, timestamps, and verification outcomes from a centralized dashboard. Admins can monitor verification quality, track rejection trends, and investigate suspicious onboarding attempts without depending on fragmented systems.

Agent Dashboard - everything the agent needs on one screen

Agents can view the live video call, documents, face match results, liveness check, deepfake detection, and V-CIP script on single screen. No switching between tabs, which reduces errors and speeds up verification.

  • Single-screen call - customer video, agent video, signals and script in one view
  • Live signalsss - ace match, liveness, deepfake check update during the call
  • Custom V-CIP script - our team writes the questions, agents follow them step by step
  • Document OCR over the call - agent captures, system reads, both sides see the result
agent.surepass.io / session
REC
Priya S. Priya S. CUSTOMER
Rohan M. Rohan M. AGENT
V-CIP script Step 4 of 7
Session startedIdentity context loaded
Face visibleCustomer aligned in frame
Document capturedOCR extracted successfully
Address confirmationAsk the current-address prompt
Liveness challengeHead-turn prompt pending
Geo-tag final checkLocation verification pending
DispositionComplete and submit the call
Live signals
Face match
99.4%
Aadhaar reference
Liveness
PASS
Active - head turn detected
Deepfake
CLEAR
Native detection
Geo-tag
IN
Mumbai, MH - verified
Network
2.1 Mbps
HD adaptive

Auditor Dashboard - the full session on one page.

View recordings, document data, face match scores, liveness results, deepfake flags, geo-tags, and transcripts from a single dashboard. Approve, reject, or escalate cases instantly.

  • One-page review - every signal, snapshot, and answer on a single screen
  • Search the transcript - jump to any moment, search by keyword
  • Approve, reject, escalate - with a written reason for the audit log
  • Live or post-call review - run audit during the call or batch it later
Session review KID-2026-05-04 - 9 of 23
Approve Reject Escalate
Session review
01:24 / 02:18 HD - 24 fps
Status Approved
Agent disposition Completed - all verified
Auditor decision Pending review
Face matchAadhaar reference 99.4%
LivenessActive head-turn challenge PASS
Deepfake scanNative - live CLEAR
Geo-tagMumbai, MH - 19.0760, 72.8777 VERIFIED
VPN checkDirect - no VPN CLEAR
Confirm full nameMATCH
Confirm date of birthMATCH
Confirm current addressMATCH

Admin Dashboard - change the workflow yourself.

Configure verification workflows, accepted documents, Q&A scripts, agent access, and MIS reports from a single dashboard without engineering support.

  • Workflow setup - toggle requirements per customer segment, no code change
  • Q&A script builder - versioned, multilingual, audit-trailed
  • Agent and group control - add, remove, route by language and shift
  • MIS reports and webhooks - CSV, PDF, or push to your data warehouse
Workflow configuration
Retail SME Insurance
Verification requirements
Face match
Mandatory - >= 85% threshold
Liveness check
Active - head-turn prompt
Deepfake detection
Auto-flag - auditor review
Geo-tag
India only - VPN block
DigiLocker fetch
Optional - customer choice
WhatsApp V-CIP
Enabled - 10+ languages
MIS report - today DOWNLOAD CSV
2,847
Sessions completed
96.2%
Approval rate
1m 54s
Avg duration
Native deepfake detection

Deepfake and spoof detection on every session.

The platform continuously checks for identity manipulation attempts during onboarding. AI models analyze movement, lighting, facial depth, and behavioral patterns to detect deepfakes, edited media, or presentation attacks in real time. This helps financial institutions reduce fraud exposure while maintaining a smooth customer experience.

Built-in API Integration Runs on every session Flags before the call ends
Live face capture
Frame 0:32 - Confidence 99.4%
CLEAR
Active liveness
Head turn detected - natural motion
CLEAR
Deepfake scan - GAN signature
Synthetic artefacts detected - auto-flag
FLAGGED
Replay attack scan
Screen reflection pattern - session terminated
BLOCKED
Geo-tag verification
India IP - no VPN detected
CLEAR
Concurrent audit

Review face verification while the session is live

Compliance and operations teams can monitor ongoing verification sessions in real time. Important verification signals, confidence scores, and fraud alerts are displayed instantly for faster decision-making.

The system allows reviewers to intervene immediately when suspicious activity is detected during onboarding.

Review face verification while the session is live
Who uses Face Recognition

Face Recognition for banks, NBFCs, insurance, and fintech.

Banking & Fintech

Banking & Fintech

Secure digital onboarding with automated face verification and fraud prevention.

Insurance Providers

Insurance Providers

Reduce identity fraud during policy issuance and customer verification.

Lending Platforms

Lending Platforms

Verify borrower identity instantly before loan approval and disbursement.

Features

Everything included with Face Recognition.

All in the platform today. No roadmap items, no "coming soon."

Real-time face matchingInstantly compares customer faces with identity documents for accurate verification and onboarding security.
Passive liveness detectionDetects real human presence automatically without requiring users to perform additional actions manually.
Deepfake preventionIdentifies manipulated videos, spoofing attempts, and synthetic identities during verification sessions instantly.
Fraud scoringAnalyzes suspicious behavior patterns and generates intelligent risk scores for verification decisions automatically.
Audit trail generationCreates secure verification logs with timestamps, session records, and compliance-ready activity tracking details.
AI-assisted capture guidanceGuides users during image capture for better lighting, positioning, and verification accuracy consistently.
Multi-language supportSupports multiple regional languages for seamless onboarding experiences across diverse customer demographics globally.
API and SDK integrationEasily integrates verification workflows into existing applications, platforms, and onboarding infrastructure systems.
Dashboard and analyticsMonitor verification sessions, fraud alerts, performance metrics, and operational insights from centralized dashboards.
Compliance-ready workflowsDesigned for regulated industries with secure processes supporting KYC and identity compliance requirements
Cross-device supportWorks smoothly across mobile devices, desktops, tablets, and different operating system environments seamlessly.
Secure encrypted storageProtects customer verification data using enterprise-grade encryption and secure cloud storage infrastructure.
Frequently asked questions

Face Recognition - common questions.

The questions banks, NBFCs, and insurance teams ask before signing.

Yes. Face Recognition solution supports regulated customer onboarding by creating secure audit logs, verification records, and identity verification evidence. It helps banks, NBFCs, insurers, and fintech companies strengthen customer verification workflows while aintaining the records required for compliance reviews and audits.

Yes. The platform uses AI-based liveness detection and deepfake detection to identify spoofing attempts, replay attacks, screen injections, masks, and manipulated videos during verification. This helps organizations reduce identity fraud and improve verification accuracy.

Yes. our Face Recognition smoothly integrates with the existing onboarding workflows using APIs, SDKs, and webhooks. Businesses can connect it with customer onboarding, lending, insurance, and account opening systems without major changes to their existing infrastructure.

Demo Face Recognition

See Face Recognition Live

In just 20 minutes, understand how the platform enables compliant and secure customer onboarding.
Join a live demo to see it in action and explore how it fits your workflow and numbers.

Book A Demo